Triangle Nursery Ltd Terms and Conditions for Wholesale Flower Delivery.
The terms Triangle Nursery Ltd make products available to you affect your rights
and liabilities under the law. If you are not in total agreement with these Terms
and Conditions please do not use the Triangle Nursery Ltd web site.
Prices
All prices are clearly set out in our online shop and our daily UK stock holding
price list. In the unlikely event an item or items have been inadvertently priced
incorrectly we will not be liable to supply any such item or items to you at the
price stated provided that we notify you and you agree before we despatch any of
the items concerned. All published prices exclude delivery charges, (if applicable)
and VAT at the current UK rate of 15%. Fresh flowers are bought and sold at auction.
Due to supply and demand, prices change on a daily basis. All published prices are
valid only on the day of publication.
Flowers
All flowers are purchased from the Dutch Flower Auctions, growers and many other
countries around the world to ensure the freshest possible blooms. Only the best
quality flowers available are purchased on the day. Many flowers are seasonal and
are not available year round. (Please always ask if your required variety is not
shown on our web site). Some featured images may be for guidance purposes only.
For the benefit of photography, most floral illustrations shown are photographed
in full bloom - we aim, where possible, to supply flowers in tight bud so they remain
at their best for the longest time possible.
Availability and Substitution
If we are unable to supply any item we will notify you as soon as possible. In the
event of substitute items being required of equal or greater value due to supply
difficulties we will attempt to notify and seek agreement before despatching your
order. Should we be unable to make contact with you regarding a substitution issue,
Triangle Nursery Ltd. will carefully assess the position and attempt to make a balanced
and fair judgement in the best interests of the customer taking into account the
given circumstances. Such a judgement does not constitute a breach of our agreement
and does not entitle the customer to a cancellation or refund.
Guarantee
In the unlikely event you are not entirely satisfied and feel you have just cause
for complaint regarding the condition, quality, delivery or any other aspect of
our goods or services, please email or telephone us on 01255 861263 no later than
the day of delivery. All claims are dealt with fairly - usually within 48 hours
or so from receipt of a complaint although this may take longer during peak periods.
Cancellation
Once your fresh flowers order has been confirmed with our buyers it is not possible
to cancel or amend it. Under the Distance Selling Regulations the customer has the
legal right to send back non-perishable items (e.g. floral sundries) within 7 working
days of receipt of the goods. The customer of the non-perishable goods is invited
to return the item/s to us promptly at the address shown on our ‘Contact Us’ page
at the customer’s cost for exchange or refund providing the item/s is in a re-saleable
condition. Refunds will be processed within 30 days.
Delivery
Deliveries are made to Mainland Britain and off-shore islands such as Northern Ireland,
The Isle of Whyte, Isle of Man etc. Please always call to ensure we can deliver
to your island. Delivery rates available on request. When using our overnight delivery
service we always use our delivery company’s premium AM service – this ensures that
your wholesale flowers are in transit for the shortest possible time. From experience
we have found that 98% of orders are delivered before 11.45am. In the event that
no one is available to accept delivery the driver will attempt to leave your order
in a safe place or with a neighbour – however, in this situation neither Triangle
Nursery Ltd or any delivery company acting on our behalf can be held responsible
or accept any claim for loss or damage caused. Failing this a calling card will
be left with instructions on collecting your flowers from their depot. The following
Post Code areas and some off shore islands are not available for overnight delivery:
KW1-3, KW5-14, IV3, IV21-28, HS1-8 and Pb1-44. Goods sent to these areas will operate
on a two day delivery service. Every effort is made to deliver on customers preferred
date but this cannot be guaranteed. Failure to deliver on a customer's preferred
delivery date does not constitute a breach of our agreement and does not entitle
the customer to a cancellation or refund. We do not offer a timed delivery service.
In the event of an incorrect or incomplete address being provided we reserve the
right to charge a redirection of delivery fee. Triangle Nursery Ltd. will not be
held responsible for goods that cannot be delivered due to incorrect or incomplete
address details provided by the customer and, as such, are not obliged to offer
any form of compensation or refund. Orders sent to military bases, hospitals, large
business premises etc. may be left at the main reception area for onward internal
distribution. In this event, however, neither Triangle Nursery UK Ltd. nor any delivery
company acting on our behalf, can be held responsible or accept any claim for any
loss or damage caused.
Payment
Payment is taken via credit or debit card. We accept all major payment cards. Full
payment is required before your order can be despatched for delivery.
Privacy
We are committed to protecting your privacy and will only use the information we
collect about you lawfully and in accordance with the Data Protection Act 1998.
We collect information about you for two reasons only: - 1) to process your order
and, 2) to provide you with the best possible service. Your details are not made
available to third parties.
Health and Safety
We strongly recommend all flowers and plants are kept out of the reach of children
and should definitely not be consumed. We are not and can not be held responsible
for any allergic reactions from foliage, flowers or their pollen. Please be aware
that pollen from stamens may stain any material it comes into contact with - especially
lilies.
