Frequently Asked Questions
Help and Advice
Do you offer advice before I buy?
Absolutely, this is what we are all about!
Buying wholesale cut flowers online can be a little daunting - the prices are always changing, flowers come in & out of season, matching different varieties together, blending colours and shades of colours, choosing different grades of flowers, deciding on what stem lengths are suitable for the job and what quantities of each to buy!
We have a number of resources available on the website that can help when planning for an event for free.
From How To Demonstrations, Step-by-Step Gallery Guides, to Flower Guides for Seasonality and Conditioning on our Help & Advice Section.
Alternatively, you can buy and arrange a consultation with one of our florists.
Do you have any tutorials for flower designs or techniques?
In addition, if you are on Facebook, I would recommend to visit and join in on our Live demonstrations with our in-house floristry department at Triangle Nursery. The videos are based on recommendations from our viewers. Click here to view our scheduled events for upcoming demonstrations with the team.
How do I find out if a flower variety is in season?
The best way to find out the seasonality of particular flower varieties is to visit the Flower Guides. Each Flower Guides provides a monthly chart to identify if the variety is available for your particular date.
Alternatively, you can visit our blog posts 'Flowers in Season: Month' that will help to identify the flowers that are available in that particular month.
Information on Flowers
What does FFP mean?
Next to many cut flower varieties on our website, you will see the letters FFP. This is the symbol for Fair Flowers Fair Plants and ensures that these products have been grown in a responsible manner. You can read more about the FFP movement on their website here
What does Buyers Choice mean?
For some of the Cut Flower Varieties on the website, you will notice the term 'buyers choice' or 'our choice'. This simply means that our buyers will buy the best value for money variety cut flower in the requested colour.
The variety will not nesessarily be the same as the image shown. This option is great when looking for the best value and the specific variety is not important. For example, if you choose Chrysant Sgl. Yellow (Buyers Choice), you will receive a Chrysanthemum Bloom in yellow, but it could be anything from Anastasia, Gargarin, Bislet to Elbrus etc.
Where do you Flowers come from?
All of our flowers are purchased specifically for you from two seperate Dutch Auctions (see below) or directly from the growers (around the world, Italy, Sri Lanka, Colombia etc) and are delivered directly to your door.
Do you have a minimum order value?
No, there is no minimum order value required. All of your orders are important to us, no matter how big or small!
Please note, the flower varieties are sold in their specific quantities. For example, roses are sold in wraps of 20 stems, lisianthus is sold in wraps of 10 stems and ranunculus is in wraps of 50 stems. Unfortunately, we are unable to split the wholesale wraps. Depending on the auction and time of year, the quantity the flower varieties are sold in can change, for example, roses are also sold in wraps of 60 and 80 stems.
Is Flower Food included in the Order?
No, we do not supply flower food with your order - you will need to order this seperately. Please find here.
Can I Order Weeks in Advance?
If you are purchasing through the Dutch Auctions, this is not possible. All of the flowers and foliage available and the prices can change on a daily basis (Aalsmeer and Rijnsburg Flower Auction).
However, if you are purchasing Garden Roses (in wraps of 48 stems directly from the grower) or foliage (Sri Lankan) require a lead time (of either 1 or 2 weeks). For these products, you can either order via the website or contact the office directly on 01394 385 832.
If you would like to get an idea of price at any time to help you with your budget, you will be able to add items to your 'wishlist' and get an estimate (based on previous years).
Why does the price of the flowers keep changing?
All of the flowers are specifically purchased for you by our buyers at the Aalsmeer and Rijnsburg Flower Auction in Holland. As with any other auction, the price of each item is determined by the supply and demand on a daily basis.
This can be a daunting part of buying wholesale flowers but you are guaranteed our best help and advice all the way.
Shipping and Delivery
Is the Delivery Date Guaranteed?
We will always attempt to deliver your order on the specified date. However, due to circumstances outside of our control, such as traffic conditions etc, a delivery on the following day may be possible. From experience, we have found that 99% of orders are delivered on the specified date.
How are my wholesale flowers packed?
All wholesale flowers, foliage and floral supplies are professionally packed in sturdy wholesale flower boxes. Flowers that require water in transit are packed with specially designed aqua packs attached to the stems.
Where do you deliver?
We deliver to almost all areas of Mainland UK direct to your doorstep.
Please be aware that there are postcodes that we do not recommend delivery (areas of Scotland) as delivery can take up to 2 days and this is not ideal for all types of flower varieties. If you are on this list, you will not be able to order online, please contact the office between our opening hours for more information.
For more information on delivery information, please visit our Delivery Page.
Do you charge for delivery?
Yes, there is four fixed rate delivery options, plus a Saturday delivery rate.
- Mainland UK weekday delivery any time before 5.45pm on your preferred delivery date: £9.95* for any size order.
- Mainland UK weekday delivery before 12.45pm on your preferred delivery date: £15.95* for any size order.
- Mainland UK weekday delivery before 10.45am on your preferred delivery date: £26.95* for any size order.
- Mainland UK weekday delivery after 12.00pm on your preferred delivery date: £15.95* for any size order.
- Mainland UK Saturday delivery any time before 5.45pm is charged at a flat rate of £26.95* for any size order.
What happens if I am out at the time of the Delivery?
You should always try to plan your delivery day and location so that someone will be available to receive your delivery. This is particularly important if wholesale cut flowers are part of the order because they should be unpacked and conditioned as soon as possible. If, when placing your order, you know it is not possible for someone to be available, you must indicate where the goods can be left safely at your address or with a neighbour etc. Please enter these “Delivery Driver Instructions” (maximum 50 characters) when placing your order on our website. The information you enter is transferred automatically to DPD for their driver’s attention.
On the morning of the designated delivery day, DPD will notify you of the approximate time they will make the delivery to the address. This is in the form of an hour slot and is notified to you via automated text and email, using the contact details you have registered with Triangle Nursery. If something happens on the day and no-one is now available to receive the delivery at the time indicated, you should inform DPD as soon as possible by responding to their automated text message or email. Both have “Show My Options” facilities that allow you to select alternative arrangements directly with DPD. If no alternative instructions are received by DPD, then the delivery driver is permitted to leave the goods in a place that they deem safe or return the goods to the local depot (for re-attempting delivery the following day). In each of these circumstances, neither Triangle Nursery Ltd nor the courier acting on our behalf will be responsible or accept any claim for loss or damage to the goods.
If there any queries about delivery, please call us on 01394 385832 or email on [email protected]
What size vehicle will my flowers be delivered by?
The flowers will be delivered to you in a vehicle similar to a transit van. We do not use large lorries to delivery the consignment to you.