Terms & Conditions
The terms Triangle Nursery Ltd make products available to you affect your rights and liabilities under the law. If you are not in total agreement with these Terms and Conditions please do not use the Triangle Nursery Ltd web site. It is not possible to place an order on our web site without agreeing to our terms & conditions. When a customer requests that Triangle Nursery process an order on their behalf, the customer is also in total agreement with our terms & conditions. All order confirmations include a link to our terms & conditions. These terms and conditions do not affect your statutory rights.
Coronavirus Update (COVID-19)
On the 11th March 2020, the World Health Organisation upgraded the Coronavirus outbreak to a worldwide pandemic and this became a 'known event' on 13th March 2020. During this difficult and testing time, please check and confirm with your clients before ordering flowers that the event is still going ahead. Credits for orders placed on or after Friday 13th March will not be issued. Cancellations are not being issued if the flowers have been brought from the flower markets or suppliers. *This statement overrides all other references to our credit procedure in these terms and conditions until this situation changes. Please also refer to our updated Coronavirus statement on the web site here.
Conditions OF SERVICE
The wholesale cut flowers and foliage purchased on our website are sourced from the Dutch Flower Auctions, British growers and many other countries around the world. Cut flowers Triangle Nursery Ltd do not hold the general stock of flowers in store to ensure the flowers are as fresh as possible for your event. Our buyers source the best quality flowers available on the day of purchase (quality visible on product description).
All prices are clearly set out in the online webshop and our daily UK stock holding price list. In the unlikely event an item or items have been inadvertently priced incorrectly we will not be liable to supply any such item or items to you at the price stated provided that we notify you of the items concerned.
All published prices exclude delivery charges (if applicable) and VAT at the current UK rate of 20%. Fresh flowers are bought and sold at auction. Due to supply and demand, prices change on a daily basis. All published prices are valid only on the day of publication. If an error has been made as far as pricing is concerned we reserve the right to refund any payments and not despatch the order.
Fresh Flowers and Sundries (including product imagery)
Fresh flowers are perishable goods and a degree of natural variance can be expected against product listings and images. The images shown are for guidance purposes only to show you the product on offer and not the quantity (as this can differ with suppliers). Published stem lengths are approximations only. No credits or compensation will be issued in the event of natural variations associated with colour, stem length, bloom size, grade, shape, weight etc.
When viewing images on the website, colour, shade and clarity will depend on the screen quality of the device (computer, tablet or phone). This is applied to both fresh flowers and sundries / accessories on the website.
Most of the floral illustrations are photographed in full bloom. Triangle Nursery Ltd aim, where possible, to supply the flower(s) in tight bud to ensure they remain at their best for the longest time possible for the customer. It is important to consider this when choosing your delivery date in the lead up to your event. Advice is available if required, however there are multiple factors that can affect the development of any flower including the conditioning process, the storage temperature, the weather (hot or cold), etc. In addition, the customer is expected to have a knowledge and experience when ordering and handling wholesale cut flowers, especially if not requesting our advice before making a purchase. Triangle Nursery Ltd do not take responsibility for the conditioning, the development (how long it takes for the flower(s) to open) and if the flower(s) is not suitable for specific projects.
In the event of flowers being ordered too early and opening too soon as a result, Triangle Nursery Ltd are not obliged to offer any form of compensation or refund.
Placing an Order
Triangle Nursery Ltd highly recommend customers to place the order online themselves using the website. This gives the customer complete control of the prices, quantities and grades required to fit their individual budget. Advise is available over the phone and email if required. It is not possible to create an account on the website (and place an order) without agreeing to these 'Terms and Conditions.'
In the event, the customer requests Triangle Nursery Ltd to process the order on their behalf, the customer also agrees to these 'Terms and Conditions.' In this case, Triangle Nursery Ltd will choose the flower varieties, stem length and grades on the customers behalf unless otherwise specified. A substitute will be chosen if the original requested is not available on the website at the time of order. A direct link to these 'Terms and Conditions' will be clearly visible on the order confirmation email. The order confirmation email will only be received if the correct customer email address is supplied.
If the customer has no or little experience in the conditioning, handling, specific recommended use (such as which flower varieties should be used for specific projects) and timing of wholesale cut flowers we highly recommended that the customer does not buy wholesale flowers and, instead, employs the services of a fully qualified local florist. A complete Care & Conditioning guide is available on our web site & for more in depth instructions per variety please visit our Flower Guides
In the event a customer orders the cut flowers too early in error, Triangle Nursery Ltd will always try to help resolve the situation as quickly and efficiently as possible. If alerted earlier enough (as soon as ordered), we will attempt to delay or cancel the order with the suppliers, however if the order has already been sourced, the order will arrive on the original day requested and Triangle Nursery Ltd will offer to hold the order until a later delivery date. Please note, cut flowers are perishable goods and Triangle Nursery Ltd will not take any responsibility for their condition when they are eventually delivered to the customer.
In the event a customer has a special request for the order, please contact the office directly on telephone on 01394 385 832 during opening hours (or leave a voicemail out of hours) or email. Important: Delivery instructions is for the delivery company only. Please do not include any special requests in this field as it is not seen by the office or warehouse staff.
Amending an order
In the event, a customer requires an amendment to the contact details or delivery address on the order, the customer must contact the office as soon as possible. We highly recommend to check the confirmation invoice email to make sure all the details for the order are correct. Once the order is in process (day before delivery), it is difficult to intercept and make amendments to easily. In peak periods, the staff will not be able to make any amendments to the order due to the high volume of consignments.
In the event a customer would like to reduce the quantities of fresh flowers on the order, the customer must contact the office as soon as possible. If the sourcing process has begun, fresh flower orders cannot be refunded or amended. If this process has not yet started and time allows, we may be able to reduce the quantity with the supplier and refund the product(s).
In the event a customer would like to add fresh flowers on the order, the customer must contact the office as soon as possible. If the window of ordering is available on the website, the customer can place a new order on the website filling in the exact same information as the original (including delivery date, address and contact details) and choosing 'Collect from Store' to eliminate the extra delivery charge. If the window is not available on the website, the customer can only telephone in the order and our buyers can try to source the extra flowers directly from the auctions, and not based on the prices shown on the website. Email is not advised as the order may be missed and Triangle Nursery Ltd cannot be held responsible.
In the event a customer would like to upgrade the delivery, the customer must contact the office prior to the day of despatch. Payment will be taken and an invoice sent to confirm the upgrade.
Amendments to orders will not appear on the original invoice (apart from the change of delivery address). A member of staff will send an email to confirm the changes to the order.
Product warnings are applied to certain products on the website and will appear clearly when the product in question is added to the shopping basket.
In the event a product warning(s) is visible on a product(s) on the website, no credits will be issed for the product(s) that carry warning(s) if the customer has not taken the advice and purchased at their own risk. At certain times of the year, this is general 'website wide' warning that is applied to certain product(s).
Payment is taken via credit or debit card. We accept all major payment cards including VISA, Mastercard and American Express. Full payment is required before the order can be despatched for delivery.
Estimate Service (Please note, this service has been temporarily suspended)
The 'Request an Estimate' service available on the website is intended to help customers with budgets, highlight products that may not be seasonally available and any price suggested is not a fixed quote. It is vital to understand that that the price of wholesale flowers change on a daily basis due to market demand & supply, therefore the estimate provided will only be our opinion of what flower prices may be around your requested event date.
In the event a customer requests an estimate, it can take 10 working days for the estimate to be returned via email to the customer. The estimate confirmation email will only be received if the correct customer email is provided.
Advice from Staff
The nature of flowers is to react to their environment and floristry and/or floral design is dependant on the style of each individual. For these reasons amongst others, neither the company or company's employees can be held responsible for advice given regarding the flower handling, colour (as subjective), stem quantities required, variety recommendation or any other general advice.
Health and Safety
None of our products including fresh flowers, foliage, plants, sundries/accessories on the website are intended for human or pet consumption. We strongly recommend to keep out of reach of children and pets. Some flowers can cause sensitive reaction, may have sharp thorns or may have pollen from stamens that may stain any material it comes into contact with. Triangle Nursery Ltd recommend wearing gloves if you are unsure and cannot be held responsible or accountable for any allergic reactions from foliage, flowers or their pollen, injuries or harm to both humans and pets caused by handling or consuming our good(s). Any incidents due to mishandling or consumption does not constitute a breach of our agreement and does not entitle the customer to a refund or any form of compensation.
Consigments of fresh cut flowers and sundry accessories are delivered via a reliable tracked courier service (i.e. DPD, DHL or Parcelforce - non-refigersted). The consignments are dry packaged in standard flower boxes with supports (if required) out of water.
We usually recommend deliveries of wholesale cut flowers to be delivered approximately 2 to 3 days prior to the event to allow time for conditioning and development of the flower(s) received. For certain flower varieties, you may need to receive the flowers earlier than others to allow sufficient development time. Advise is available upon request.
In the event, a customer requests a specific delivery note to be added to the consignment, contact the office via email or telephone prior to despatch. A delivery note can include a message to a recipient, and/or note to the courier company to aid the driver.
In the event a customer has a special request for an order, please contact the office directly on telephone on 01394 385 832 during opening hours (or leave a voicemail out of hours) or email. Important: The delivery instruction field in the checkout is intended for the delivery company only. Please do not include any special requests in this field as it is not seen by the office or packing staff. Triangle Nursery Ltd will not take responsibility or held accountable if this information is not abided by. Any misunderstanding of the delivery information field does not constitute a breach of our agreement and does not entitle the customer to a refund or any form of compensation.
We offer overnight day delivery in England, Wales and areas of Scotland. Delivery rates are clearly displayed under the area 'Delivery Info & Prices' and in the checkout area of the website. We offer four main services including a Saturday delivery rate:
- Delivery anytime before 6:45pm (unable to advise on estimated times if choosing this option)
- Delivery before 12:45pm (recommended, ensure the consignment is in transit for less time)
- Delivery before 10:45am (recommended, ensure the consignment is in transit for less time)
- Delivery after 12 noon
- Delivery on Saturday anytime before 6:45pm (unable to advise on estimates times for choosing this option)
From experience, we have found that for option 2, 98% of orders are delivered before 11:45am when using mainland UK and for option 3, 97% of orders are delivered before 10:15am when using mainland UK.
Restricted postcode areas
Postcodes including AB30 - AB56, BT, DG1 - DG9, FK8 - FK21, KW2 - KW17, PA20 - PA78, PH4 - PH50, PO30 - PO41, TD1 - TD15, TR, IV, HS, IM, ZE, GY and JE are restricted on the website. Contact the office to remove the restrictions before proceeding with the order online. Delivery usually takes 2 days (48 hours in transit) due to the distance involved and ferry crossings. Some perishable product(s) may not be suitable to be in transit for 48 hours. Orders placed are completely at the customers own risk. Failure to deliver on the customers preferred delivery date does not constitute a breach of our agreement and does not entitle the customer to a cancellation or a refund.
Republic of Ireland and other European countries
Deliveries to the Republic of Ireland and other European countries cannot order online and only over the telephone. Delivery usually takes 2 - 5 days due to the distance involved and ferry crossings. Some perishable product(s) may not be suitable to be in transit for such long periods of time. Orders placed are completely at the customers own risk. Failure to deliver on the customers preferred delivery date does not constitute a breach of our agreement and does not entitle the customer to a cancellation or a refund.
For all of the above delivery services, failure to deliver in the given time frame due to an unforeseen circumstance such as a breakdown, a road closure, an accident, etc. does not constitute a breach of our agreement and does not entitle the customer to a cancellation, a refund or any form of compensation.
In the event that the no one is available to accept the delivery, the driver is not permitted to leave the boxes. Other options include leave the consignment with a neighbour, drop at the post office or return to the local depot. We can request for the parcels to be left in a safe place (i.e. in the porch, behind the gate, by side gate). In this situation, neither Triangle Nursery Ltd or any delivery company acting on our behalf can be held responsible or accept any claim for loss or damage caused. Failing this, a calling card will be left with further instruction; collect from local post office, collect from local depot or the driver to re-attempt the delivery same or next day. *During the COVID-19 pandemic, all parcels sent out will request 'leave parcel in a safe place' unless specified otherwise upon purchasing.
In the event that the customer provides an incorrect or incomplete delivery address, we reserve the right to charge a re-direction delivery fee. Triangle Nursery Ltd will not be held responsible for goods that cannot be delivered due to the incorrect or incomplete address details provided by the customer, and as such, are not obliged to offer any form of compensation, refund or cancellation.
In the event that orders are sent to military bases, hospitals, hotels, wedding venues, business premises etc, the driver may leave the consignment at the main reception area for onward internal distribution. In this event, however, neither Triangle Nursery UK Ltd. nor any delivery company acting on our behalf, can be held responsible or accept any claim for loss or damage caused. Triangle Nursery Ltd cannot be held responsible for the goods not being distributed internally to the intended recipient.
Triangle Nursery Ltd highly recommended to book your order for delivery a day earlier than usual during peak periods such as the run up to Christmas, the two weeks following Black Friday & Cyber Monday, the week leading up to Bank Holidays & the week following Bank Holidays as delivery companies are operating at full capacity during these times & there is a possibility your order may be delayed.
In the event that the product(s) you have ordered are unavailable (i.e. due to inadequate quality, poor supply), we will try to contact you as soon as possible via email or telephone (supplied on order) to discuss a substitution. In this scenario, we will offer a substitute of equal or greater value before despatching the order.
If we cannot reach you, we will carefully assess the position and attempt to make a balanced and fair judgement in the best interests of the customer taking into account the given circumstances. Such a judgement does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.
In the event a substitution cannot be found or agreed upon, a credit will be issued against that product only.
In the event a customer does not agree with or accept the substitution on receipt of the consignment (and was not reachable on the day of sorting and/or despatch), the customer is responsible for returning the good(s) for a exchange or refund the product(s).
**COVID19 update on substitutions: Due to low production of cut flowers/greenery and distribution reduced to 30% at the auctions during the pandemic, a substitution may occur on orders. Our team will assess the position carefully and contact the customer if necessary. Please note, we are currently operating on a lower staff level and telephone communication is limited. Such a judgement does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.
- Fresh flower orders cannot be refunded or amended once the sourcing process has begun.
- Floral sundry orders can only be cancelled if the order has not been despatched to the delivery address provided. Orders must be cancelled over the phone, not via email.
- Order refunds will be processed within 30 days.
In accordance with The Distance Selling Act and the Consumer Contracts Regulations, cut flowers and foliage are perishable goods and are not covered, however you are able return floral sundries and accessories only by following the procedure:
- Contact the office of your decision to return the items within 7 days of receipt.
- The items must be unused and in a re-saleable condition. Pack the items into the original packaging and secure.
- A returns note issued by email upon request (by the office) must be included with the returned goods so we can easily identify them
- Return the items within 14 days at your own expense. You must arrange for the goods to be returned together with adequate insurance.
- We are unable to offer the use of our contracted delivery company to collect the goods.
- Once the item/s are received by Triangle Nursery Ltd in unused and re-saleable condition and in the original packing, we will offer a full refund to the value of the goods returned
- Any refunds will be processed within 30 days.
- Floral sundries and accessories that are damaged on receipt will be refunded or exchanged.
- The cost of delivery cannot be refunded and the responsibility of returning any damaged goods is yours.
In the event, the customer would like to exchange the product(s) recieved, follow the returns procedure as stated above and choose 'Exchange' on the Returns Note. A member of staff will contact the customer on the contact provided on the order once the return has been received and an exchange discussed over the telephone.
CONDITIONS OF SALE
Fresh cut flowers and foliage are perishable goods and are not covered by the Distance Selling Act or Consumer Contracts Regulations.
Due to the nature of perishable products any complaints, discrepancies or issues with product quality must be raised within 24 hours of receipt of delivery and cannot be considered after this time. Contact via telephone or email [email protected]
Claims for compensation are not accepted
A natural degree of variance can be expected against product listing and images. No credits or compensation will be issued in the event of natural variations associated with colour, stem length, bloom size, grade, shape or weight etc (compared to our published images) and if differ from our product descriptions or are different to similar products received on previous orders.
Any perishable goods ordered in error will not be credited.
No claims are accepted for lack of customer skill, experience or knowledge when purchasing and working with wholesale cut flowers. Unless otherwise advised, it is assumed that when an order is placed, the customer is skilled in the preparation, handling and conditioning of wholesale cut flowers including when to take delivery before the intended event.
When you order the flowers via the website, the flowers are sourced specifically for you and delivered by our suppliers meaning that the flowers are as fresh as possible and last as long as possible for your intended event. Flowers are a fresh, living products and from time to time, we do experience quality issues, as some pathogens such as mould spores can spread quickly. Claims must be submitted within 24 hours of receipt.
When purchasing wholesale cut flowers, it is important to factor in breakages and order more than you need, as unfortunately breakages are possible. A credit for breakages can be requested by following the claims procedure. Triangle Nursery Ltd may process a credit to your account to the value of the product(s) in question once the request has been accepted. Triangle Nursery Ltd cannot be held accountable for the quantities falling short of your requirements in the event of breakages.
It is our company policy to deal with and resolve any problems as quickly and fairly as possible. In the unlikely event that you are not entirely satisfied and feel you have just cause for complaint regarding the condition, quality, delivery or any other aspect of our goods or services.
- Send clear images via email, to include a close up of the problem(s) and of the entire bunch of flowers, on the same day as receipt of the delivery.
- Reference the order number (TR-) clearly on the order, along with the problem(s) and how many stems are effected in the bunch.
- Email address: [email protected]
- Any claims made after 24 hours of receipt of delivery will not be accepted.
- Once received, a credit to the value of the goods in question will be issued or a replacement will be sent (time allowing).
- All claims are dealt with fairly, usually within 48 hours or so from receipt of a complaint although this may take longer during peak periods.
- Claims for compensation are not accepted.
Giveaways / Competitions
In the event a competition or giveaway is held by Triangle Nursery Ltd or by a third party, terms and conditions will be applied and must be adhered for the chance to win.
#YESTriangle - giving Triangle Nursery usage rights to your image
We love seeing how customers use our products and it's a great way for us to inspire others. You photo caught our eye so we're hoping you'll give us permission to be able to use and share it more widely.
To be 100% clear, we need to confirm a few things before we can use it to protect you and us. By uploading your contect directly on our website, or by responding to our request to use your content and including the hashtag #YESTriangle on social media, you confirm:
- You are eighteen (18) years of age or older.
- You own all rights in and to your content, or if the content is subject to third party proprietary rights such as a homeowner, you have all necessary consents to publish the content you submit and you grant the right herein, including permission from the homeowner.