These Terms & Conditions set out the terms on which Triangle Nursery Ltd supplies products to you. They affect your rights and responsibilities, so please read them before ordering.

By placing an order through our website, by telephone or by email, you agree to these Terms & Conditions. You will be asked to confirm this at checkout, and every order confirmation includes a link to them.

These Terms & Conditions do not affect your statutory rights.

Last updated: 25/09/2026

 

1. About us

Triangle Nursery Limited ("Triangle Nursery" , "we", "us" or "our") is a company registered in England and Wales under company number 03481837.

 

Registered office and trading address: 

Building 32, Bentwaters Parks

Rendlesham, 

Woodbridge, 

Suffolk, 

IP12 2TW

VAT No. GB 711 4835 54

 

Telephone: 01394 385 832 

Email: office@trianglenursery.co.uk

Our website supplies wholesale cut flowers, foliage, dried and preserved products, artificial flowers, floral sundries and related products to both trade and members of the public. 

 

2. Consumers and Business Customers 

Some of our customers purchase goods for personal use and others purchase in connection with trade and business. 

If you are acting wholly or mainly outside your trade, business, craft or profession, you are a Consumer. 

If you are purchasing wholly, or mainly for business purposes, you are a Business Customer. 

Certain statutory rights apply specifically to Consumers. Where these Terms distinguish between Consumers and Business customers, the relevant provisions will apply accordingly. 

 

3. Our Products and Fresh Flowers 

Fresh cut flowers and foliage are natural, living and perishable products. 

Our fresh products are sourced from growers, flower auctions and suppliers in the UK, the Netherlands and other countries around the world. Many products are purchased specifically in response to customer orders so that they can be supplied as fresh as reasonably possible. 

Flowers and foliage are natural products; reasonable variation may occur in: 

• Colour and shade 
• Stem Length 
• Bloom size 
• Shape 
• Weight 
• Maturity 
• Foliage 
• Markings 
• Grade 
• Appearance 

Website photographs are intended as a representative guide. Screen settings and photography can also affect how colours appear. 

Product images are for guidance purposes only and generally show flowers at a more developed or open stage. Wherever appropriate, flowers may be supplied in a tighter or less developed condition to provide the customer with greater vase life and allow development before their event. The images do not show the quantity as this can differ with suppliers. 

Reasonable natural variation will not by itself mean that a product is faulty or not as described. 

Where a particular colour, measurement, grade or other characteristic is essential to your requirements, please contact us before ordering. 

Reasonable natural variation alone will not normally entitle the customer to a refund or compensation. This does not affect your statutory rights where a product is faulty, materially different from its description or otherwise does not conform to the contract.

 

4. Conditioning, Development and Flower Care 

Wholesale flowers are normally supplied unconditioned and require appropriate care immediately after delivery. 

We strongly recommend that consumers familiarise themselves with our Care & Conditioning information and individual Flower Guides before placing an order. 

The development of flowers is affected by many factors outside of our control, including: 

• temperature 
• storage conditions 
• weather 
• tools 
• water quality 
• conditioning 
• maturity of harvest 
• particular flower variety

For this reason, we cannot guarantee the exact stage of development that an individual flower will reach on a particular date. 

We generally recommend taking delivery of your fresh flower order approximately 2 to 3 days before your event, although some varieties may require more or less time. 

Advice is available from our Customer Services team if you are unsure when to receive a particular flower variety. 

Customers remain responsible for correctly storing, conditioning and caring for products after delivery. 

Nothing in this section excludes responsibility for goods which do not meet the standard required by applicable law. 

 

5. Placing an order

We recommend placing the orders directly through the website wherever possible. This allows you to select your preferred products, quantities, grades, delivery date and delivery address. 

Please carefully check your basket and Order confirmation, particularly: 

• product 
• quantity 
• delivery date 
• delivery address 
• telephone number
• email address 

You are responsible for providing the accurate order and contact information. 

Where you ask a member of our Customer Services team to place an order on your behalf, these Terms will also apply. 

If you authorise us to select the products on your behalf, we will use reasonable care in making those selections based on the information you provide. 

 

6. Order acceptance and availability 

All orders are subject to availability. 

Fresh flowers are agricultural and horticultural products, and availability can change at short notice because of weather, crop quality, auction availability, transport conditions and other factors. 

We reserve the right to decline and cancel an order where: 

• a product is unavailable 
• available stock is not of an acceptable quality 
• there is an obvious pricing or website error 
• we cannot deliver to the requested location 
• payment has not been authorised 
• another circumstance outside of our reasonable control prevents us from fulfilling the order 

If we cancel an order or an item for one of these reasons, we will refund any amount paid for the affected goods. 

 

7. Prices and VAT 

The price payable will be the price displayed and confirmed when the order is placed, subject to correction of obvious errors. 

Fresh flower prices fluctuate according to supply, demand, season and auction conditions. 

Where both VAT-inclusive and VAT-exclusive prices are displayed, customers should ensure they are viewing the appropriate price. 

The total amount payable, including applicable VAT and delivery charges, will be shown before the customer completes the order online. 

If an obvious pricing error occurs, we may contact you to offer the option of purchasing at the correct price or cancelling the affected item for a refund. 

 

8. Payment 

Full payment is required when an order is placed and in all cases before despatch unless separate account terms have been agreed in writing. 

We accept the payment methods displayed on the website and at checkout.

Where Klarna is offered, it is provided by Klarna, not by Triangle Nursery. Klarna's pay-later products are regulated by the Financial Conduct Authority. If you choose to pay with Klarna, you enter into a separate agreement with Klarna on Klarna's own terms, and Klarna is responsible for that agreement, including any credit checks and what happens if a payment is missed.

An order may be cancelled if payment is declined, reversed or otherwise not received. 

 

9. Amendments to Orders 

If you need to change: 

• your delivery address 
• contact details 
• delivery date 
• product selection 
• quantities 

Please contact us as soon as possible. 

Once sourcing of fresh flowers has begun, we may be unable to reduce, cancel or amend the fresh flower product element of an order because the goods have been purchased specifically for that order and are perishable. We will nevertheless try to accommodate amendments where reasonably possible. 

Additional products may usually be added by placing a separate order where ordering remains open. Please contact us if you are unsure how to do this. Changes requested shortly before despatch may not be possible, particularly during busy periods. 

 

10. Product Warnings

Certain flowers, foliage and other products may carry specific warnings relating to characteristics such as seasonality, quality, handling, availability and expected appearance. 

Please read any warning displayed on the relevant product page or during checkout before purchasing. 

Where a customer proceeds with an order after being clearly informed of a particular known characteristic or limitation, that disclosed characteristic will not by itself constitute a fault. 

This does not affect statutory rights where goods are faulty, not as described or otherwise fail to meet applicable legal requirements. 

 

11. Product Substitutions 

Occasionally a product may become unavailable, or the quality available may not meet our standards after an order has been placed. 

We will always try to contact you first to agree any substitution.

If we cannot reach you after reasonable attempts, we may send a closely comparable substitute of equal or greater value, for example the same flower in a very similar shade or grade. We will not make a substitution that changes the nature of your order, such as swapping the main flower variety or a key colour in a wedding or event order, without your agreement.

If an appropriate substitute is not available or agreed upon, we will refund the affected item only. 

If a substitution is materially different from what was ordered, and is unsuitable, please contact us promptly so that we can resolve the matter. 

 

12. Delivery 

Delivery options, current charges, delivery areas and any postcode restrictions are shown on our Delivery Information and Prices page and during checkout.

Fresh flowers are normally transported dry in purpose-designed flower boxes and should be unpacked and conditioned promptly after delivery.

We currently use a tracked courier service (DPD) for most deliveries. We may use another suitable carrier where necessary.

At the checkout, you will see the fixed cost delivery options plus a weekend delivery rate (all prices exclude VAT):

• Standard UK weekday delivery (anytime before 6:45pm): £9.95 ex VAT
• Timed UK weekday delivery (before 12:45): £15.95 ex VAT
• Timed UK weekday delivery (before 10:45): £26.95 ex VAT
• Weekend delivery (charged at flat rate): £26.95 ex VAT
• Weekday delivery for Sundry/ Accessories only (anytime before 6:45pm): £7.95 ex VAT

VAT is added at checkout. If these prices ever differ from those shown on our Delivery Information page or at checkout, the price shown at checkout when you place your order applies.

 

Delivery dates, times and unforeseen delays

We will use reasonable care to arrange delivery on the date and using the delivery service selected when you place your order.

Courier tracking information and estimated delivery windows by DPD are provided for convenience and are estimates rather than guaranteed times. This is separate from any paid timed delivery service selected at checkout, which is subject to the applicable service deadline shown when ordering. If contact details are provided, you will be notified via SMS or email.

Circumstances outside our reasonable control can affect deliveries, including:

• traffic incidents
• vehicle breakdowns
• road closures
• adverse weather
• ferry disruption
• courier depot disruption
• incorrect courier routing
• customs or import delays
• unusually high courier volumes

If your delivery is delayed, please contact us as soon as possible so that we can assist.

Fresh flowers, foliage and other perishable products should not be refused or redirected back to Triangle Nursery solely because a delivery has been delayed. Due to their perishable nature, these products cannot normally be resold once dispatched, and refusal of delivery does not, by itself, entitle the customer to a cancellation or refund.

If a customer chooses not to accept a delayed delivery of fresh or perishable goods, any request for a refund will be considered in accordance with these Terms and the customer's applicable statutory rights.

Where a Consumer has made us aware before ordering that delivery by a particular date is essential, or where the circumstances clearly make delivery by that date essential, statutory rights relating to late delivery may apply. Nothing in these Terms limits those rights.

Where a customer accepts a delayed delivery, this does not automatically give rise to a right to a refund or compensation solely because the delivery arrived later than an estimated delivery time.

 

Timed delivery services

Where a customer has paid an additional charge for a timed delivery service, and the consignment is delivered outside the applicable timed service, but is still delivered that day, we will refund the difference between the timed delivery charge paid and our standard delivery charge.

If your order is not delivered at all on the booked day, please contact us as soon as possible. This will be treated as a delayed delivery under "Delivery dates, times and unforeseen delays" above, and your statutory rights, including where delivery by a particular date was essential, will apply.

An estimated delivery window provided by DPD through its tracking service is not the same as a paid timed delivery service and does not, by itself, qualify for a delivery-charge refund if the estimated window is missed.

This does not affect any statutory rights that may apply.

 

Safe places and unsuccessful delivery attempts

We strongly recommend that someone is available to receive deliveries of fresh flowers, foliage and other perishable products and that customers monitor their DPD tracking information on the day of delivery.

Customers may provide DPD with instructions to leave their order in a nominated safe place, with a neighbour or at another suitable location. Where such instructions are provided, the customer is responsible for ensuring that the nominated location is appropriate for fresh and perishable goods. The delivery instructions field at checkout is intended for courier instructions only. This information is transferred automatically to DPD for the drivers' attention. Requests concerning the contents of an order, substitutions, packing or other special requirements must be communicated directly to Triangle Nursery before despatch.

If DPD receives no alternative delivery instructions and the driver is unable to hand the consignment to the recipient, the driver may leave the goods in a location they consider suitable in accordance with DPD's delivery procedures, or return the goods to the local depot for a further delivery attempt, which may take place on the following working day.

Triangle Nursery Ltd cannot accept responsibility for deterioration, loss or damage arising after a consignment has been left in accordance with specific delivery or safe-place instructions provided by the customer, subject always to any statutory rights that cannot be excluded.

 

Receiving flowers before an event

We strongly recommend arranging delivery approximately 2 to 3 days before the event to provide time for conditioning, development and, if necessary, resolving any delivery or product issue.

During the peak courier periods, additional contingency time is recommended. Triangle Nursery Ltd highly recommends booking your order for delivery a day earlier than usual during peak periods such as the run-up to Christmas, the two weeks following Black Friday & Cyber Monday, the week leading up to Bank Holidays & the week following Bank Holidays, as delivery companies are operating at full capacity during these times and there is a possibility your order may be delayed.

 

Travel on the delivery day

Customers are strongly advised not to make travel arrangements on the same day that their order is due to be delivered.

Courier delays can occur as a result of unforeseen circumstances outside our reasonable control, even where a timed delivery service has been selected.

Please arrange your delivery date so that there is sufficient time to receive, unpack and check your order before travelling to your venue, event or other destination.

Where reasonably possible, someone should remain available at the delivery address until the order has been received.

We will not be responsible for losses which could reasonably have been avoided by following this guidance, subject always to any rights or remedies which cannot legally be excluded.

 

Restricted postcode areas

We cannot currently deliver to Northern Ireland, the Isle of Man, the Channel Islands or the Republic of Ireland.

Some other UK postcode areas, mainly in the Scottish Highlands and on UK islands, cannot be ordered online because delivery can take 2 to 4 days due to distance, ferry crossings or courier routing. The current list of these postcodes is shown on our Delivery Information page. If your postcode is on the list, please contact us before ordering and we will advise on products, delivery options and costs.

Due to the extended transit time, some fresh or particularly delicate products may not be suitable for delivery to these areas. Where appropriate, we may contact you to recommend an alternative product or delivery arrangement.

Customers ordering fresh and perishable products to an extended-delivery area should allow appropriate additional time before their event.

Nothing in this section limits any statutory rights relating to delivery, faulty goods or goods which do not conform to the contract.

 

13. Returns and Cancellations (non-perishable goods)

Your right to cancel (Consumers)

If you are a Consumer and buy non-perishable goods from us online, by telephone or by email, you can cancel your order for any reason within 14 days of the day you receive the goods. If your order arrives in several deliveries, the 14 days run from the day you receive the last delivery.

This applies to floral sundries, tools, accessories, dried, preserved and artificial products, except:

• goods made or cut to your specification, or clearly personalised.
• goods sealed for health or hygiene reasons, once unsealed after delivery.
• goods which, after delivery, have become inseparably mixed with other items.

 

How to cancel

Tell us clearly within the 14 days that you wish to cancel. You can:

• email office@trianglenursery.co.uk
• telephone 01394 385 832 (Monday to Friday, 8.30am to 4pm)
• write to us at Building 32, Bentwaters Parks, Rendlesham, Woodbridge, Suffolk, IP12 2TW.

You can use the returns form on our Refunds & Returns page, but you do not have to.

 

Returning the goods

Please send the goods back within 14 days of telling us you are cancelling. You pay the cost of returning them, unless the goods are faulty, damaged, incorrect or not as described. We recommend a tracked service and that you keep proof of postage.

Please return goods unused and in the condition you received them, in their original packaging wherever possible, so that they can be resold. You may handle the goods to check them, as you would in a shop. If goods have been used, damaged, or handled more than was needed to check them, and have lost value as a result, we will reduce your refund by that amount. If goods cannot be resold at all, the reduction may be up to the full price of the goods.

You can return some of the items and keep the rest. If an item is sold in packs, please return whole, unopened packs.

 

Your refund

If you chose a more expensive delivery option (such as timed or weekend delivery), we only need to refund the cost of our standard delivery.

We will refund you within 14 days of receiving the goods back, or of you giving us evidence that you have sent them, whichever is sooner. Refunds are made to the payment method you used.

 

Mixed orders

If your order contains both fresh and non-perishable goods, you can cancel the non-perishable items under this section. The fresh items are covered by Section 14.

 

Business Customers

The 14-day cancellation right does not apply to Business Customers. Returns of non-faulty goods by Business Customers are only accepted by prior agreement. Please contact us before sending anything back.

 

Faulty, damaged, incorrect or misdescribed goods

This section covers change-of-mind returns only. If goods are faulty, damaged, incorrect or not as described, please contact us as soon as possible. Consumers have legal rights in these circumstances, including the right to reject non-perishable goods and receive a full refund within 30 days of delivery, and we will cover reasonable return costs. See our Refunds & Returns page for full details.

 

14. Cancellations - Fresh and Perishable Goods

Fresh flowers, foliage and other goods which are liable to deteriorate or expire rapidly are perishable.

Dried, preserved and artificial products are not perishable and are covered by Section 13.

Consumers do not normally have the statutory 14-day change-of-mind cancellation right for goods which are liable to deteriorate or expire rapidly.

Where sourcing of fresh products has not yet begun, we may nevertheless agree to cancel or amend an order at our discretion.

Once sourcing has begun, cancellation or reductions will normally not be possible.

This section concerns change-of-mind cancellation only. It does not affect your rights where goods are faulty, not as described or otherwise do not conform to the contract.

Cancellation requests for fresh or perishable orders should be made as soon as possible by contacting our Customer service team by telephone or by email to office@trianglenursery.co.uk. Where we agree to cancel an order and a refund is due, the refund will be processed without undue delay, normally within 14 days. 

 

15. Advice Provided by our Team 

Our team is happy to offer general guidance about flower quantities, varieties, conditioning, colour combinations, suitability and expected development.

Such advice is necessarily based on the information available to us and on typical behaviour of natural products.

Final quantities, design decisions and flower choices remain the responsibility of the customer.

For weddings and large events, please talk to our team before ordering. We are happy to help with quantities, varieties and timings, but we cannot guarantee a particular finished result, as this depends on how the flowers are stored, conditioned and arranged after delivery.

Nothing in this section excludes responsibility where it would be unlawful for us to do so.

 

16. Health and Safety 

Unless expressly stated otherwise, flowers, foliage and floral sundries sold by us are not intended for human or animal consumption.

Please keep potentially hazardous products away from children and pets.

Natural products may:

• contain pollen;
• contain sap;
• have thorns, sharp stems or edges;
• cause skin irritation or allergic reactions;
• stain clothing, furnishings or surfaces; or
• be toxic if consumed.

Customers should research the suitability of particular plant material where children, pets, food preparation areas or vulnerable individuals may come into contact with it.

We recommend appropriate protective gloves when handling products where necessary.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by our negligence or any other liability which cannot lawfully be excluded.

 

17. Our Liability 

Consumers

If you are a Consumer, we are responsible for losses which are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses which are not foreseeable or for business losses incurred by a Consumer.

Nothing in these Terms excludes or limits liability which cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

Business Customers

If you are a Business Customer, to the maximum extent permitted by law we will not be liable for indirect or consequential losses, loss of profit, loss of business, loss of anticipated savings or similar commercial loss.

Our total liability to a Business Customer in connection with any order will not exceed the total price paid for that order. Claims about fresh or perishable goods must be notified to us within 24 hours of delivery, and claims about other goods within 14 days of delivery.

Any limitation of liability applying to Business Customers is subject to applicable law, including the requirement that exclusions or limitations are reasonable where required.

Nothing excludes liability which cannot lawfully be excluded.

 

18. Events Outside of our Reasonable Control 

We will not be responsible for failure or delay caused by events outside our reasonable control.

These may include severe weather, flood, fire, industrial action, transport disruption, border or customs disruption, government action, supply-chain interruption, crop failure or widespread courier disruption.

Where such an event affects an order, we will take reasonable steps to minimise the impact and will contact you where appropriate.

Any statutory rights which apply despite such circumstances remain unaffected.

 

19. Complaints 

We want to resolve problems fairly and as quickly as possible.

If you are unhappy with an order or our service, please contact us with:

• your name;
• your order number;
• an explanation of the issue; and
• photographs where relevant.

We will investigate the matter and respond as soon as reasonably possible.

 

Fresh flower quality issues

Please unpack and inspect fresh flowers, foliage and other perishable products as soon as possible after delivery.

Due to the perishable nature of these products, we ask that any visible quality issue, significant breakage, shortage or incorrect item is reported within 24 hours of delivery wherever reasonably possible, by emailing office@trianglenursery.co.uk.

Please provide your order number, details of the affected product and quantity, a clear close-up photograph of the issue and a photograph showing the full bunch or product.

Prompt notification enables us to assess the product in substantially the same condition in which it was delivered.

Failure to report an issue promptly may affect our ability to determine whether the issue existed at the time of delivery. This reporting request does not remove or restrict any statutory rights you may have.

Depending on the circumstances and your applicable rights, an appropriate remedy may include a replacement, a refund or a partial refund. Refunds are made to the payment method you used.

If we cannot resolve your complaint

We aim to resolve every complaint directly with our customers. We do not currently use an alternative dispute resolution (ADR) provider.

If you are a Consumer and you are not happy with our final response, you can get free, impartial advice about your rights from Citizens Advice (www.citizensadvice.org.uk) or, in Scotland, Advice Direct Scotland (www.consumeradvice.scot). This does not affect your right to take your complaint to court.

 

20. Privacy and Call Recording

We process personal information in accordance with our Privacy Policy.

Telephone calls are recorded for legitimate purposes including quality monitoring, staff training, establishing details of transactions and resolving disputes.

Further information about how recordings and other personal information are used, stored and retained is available in our Privacy Policy.

 

21. Photographs and Social Media 

Where we ask permission to use a photograph, video or other content created by a customer, any use will be governed by the terms supplied with that request and our Privacy Policy.

Permission to use customer-generated content is separate from these Terms and can be withdrawn as explained in the relevant customer-content terms.

 

22. Competitions and Giveaways 

Competitions, prize draws and giveaways may be subject to separate promotional terms.

Where separate terms are provided for a promotion, those terms will apply in addition to any relevant provisions of these Terms.

 

23. Changes to These Terms 

We may update these Terms from time to time, for example to reflect changes to our products, delivery services or applicable law.

The Terms applying to your order will normally be those in force when the order was placed.

 

24. If Part of These Terms is Invalid 

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

 

25. Governing Law 

If you are a Consumer, these Terms are governed by English law, without depriving you of any mandatory protections available to you under the laws applicable where you live.

If you are a Business Customer, these Terms and any dispute arising from them will be governed by English law and subject to the jurisdiction of the courts of England and Wales.
 

26. Entire Agreement

If you are a Business Customer, these Terms, your order confirmation and any separate account terms agreed in writing make up the whole agreement between us. Anything else, such as statements in marketing, conversations or emails, only forms part of the agreement if we confirm it in writing.

If you are a Consumer, nothing in these Terms limits your rights in relation to information we give you before you order.
 

27. Pre-orders (including Christmas)

Our website can only take orders for delivery a short time ahead as we are usually tied to a live auction environment. For some products, we therefore take pre-orders for a later delivery date by telephone or email. These terms apply to pre-orders in addition to the rest of these Terms.

What can be pre-ordered

Only products we promote as pre-order products can be pre-ordered, for example our Christmas DIY kits, greenery boxes, moss and wholesale flower boxes. Details and prices are shown on our pre-order information pages.

Other products (not promoted as pre-order) cannot be pre-ordered. This includes floral sundries and accessories (such as ribbons, wreath frames and dried decorations) and auction flowers, because we do not have the facilities to pick and store orders until their delivery date, and auction prices change daily. These products can be ordered on our website in the usual way for your chosen delivery date.

How to pre-order

Please call our Sales Advisors on 01394 385 832 (Monday to Friday, 8.30am to 4pm) or email office@trianglenursery.co.uk with the products, quantities and delivery date you require.

Payment and confirmation

Full payment is required when you place a pre-order, by card over the phone or by a secure payment link. Your pre-order is only accepted once we have received full payment (including VAT and any applicable delivery charges) and sent you an order confirmation by email. Please check the products, quantities, delivery date and delivery address on your confirmation and advise us straight away if anything is incorrect.

Pre-order prices are shown on our pre-order information pages and exclude VAT and delivery. Once you have paid, the price of your pre-order will not change. Discounts do not apply to pre-orders.

Delivery

We will endeavour to deliver on the date agreed in your order confirmation. See Section 12 (Delivery). We are unable to store pre-orders, so the delivery date cannot normally be changed once your order has been prepared for despatch. During the Christmas period, courier networks are very busy, so please allow plenty of extra time before you need your products.

Changes and cancellations

All pre-order products are perishable, as they contain fresh foliage, moss or flowers. This includes kits which also contain accessories, as each kit is supplied as a single product. They are covered by Section 14, so the 14-day change-of-mind cancellation right does not apply to them.

If you need to change or cancel a pre-order, please contact us as soon as possible. Until we start sourcing the products for your order, we will agree to reasonable changes or cancel your pre-order and refund you in full. Once sourcing has begun, changes or cancellations will normally not be possible.

If we cannot supply your pre-order

Fresh products depend on crop quality, weather and supply. If we cannot supply all or part of your pre-order, we will contact you as soon as possible. We will offer a suitable substitute in line with Section 11 if you agree, or refund you in full for anything we cannot supply.

Nothing in this section affects your statutory rights, including where goods are faulty or not as described.

 

© Triangle Nursery Ltd 2026. Registered in England and Wales, company no. 03481837. Registered office: 32 Bentwaters Parks, Rendlesham, Woodbridge, Suffolk, IP12 2TW. VAT no. GB 711 4835 54.