Terms & Conditions
The terms Triangle Nursery Ltd make products available to you affect your rights and liabilities under the law. If you are not in total agreement with these Terms and Conditions please do not use the Triangle Nursery Ltd web site. It is not possible to place an order on our web site without agreeing to our terms & conditions. Please note, when a customer requests that Triangle Nursery process an order on their behalf, the customer is also in total agreement with our terms & conditions. All order confirmations include a link to our terms & conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS
All prices are clearly set out in our online shop and our daily UK stock holding price list. In the unlikely event an item or items have been inadvertently priced incorrectly we will not be liable to supply any such item or items to you at the price stated provided that we notify you and you agree before we despatch any of the items concerned. All published prices exclude delivery charges, (if applicable) and VAT at the current UK rate of 20%. Fresh flowers are bought and sold at auction. Due to supply and demand, prices change on a daily basis. All published prices are valid only on the day of publication.
All wholesale cut flowers are purchased from the Dutch Flower Auctions, growers and many other countries around the world to ensure the freshest possible blooms. Only the best quality flowers available are purchased on the day. Many flowers are seasonal and are not available year round. (Please always ask if your required variety is not shown on our web site). Some featured images may be for guidance purposes only. Published stem lengths are approximations only.
For the benefit of photography, most floral illustrations shown are photographed in full bloom - we aim, where possible, to supply flowers in tight bud so they remain at their best for the longest time possible – it is important to bear this in mind when deciding on your delivery date. Advice is always available, so please always call us on 01394 385832 if you are unsure. Please note, our advice is only our opinion and there are many other factors that will determine how quickly cut flowers open, for example, how they are conditioned on receipt, what temperature they are kept in, how hot or cold the weather is etc. Also, please note, when ordering wholesale flowers we do expect the customer to have experience & certain skill level. Triangle Nursery do not take responsibility for the conditioning of cut flowers or how long it takes for flower blooms to open once delivered.
Triangle Nursery is a wholesale cut flower company - if the customer has no experience in the conditioning, handling and timing of wholesale cut flowers it is highly recommended that the customer considers not buying wholesale flowers and, instead, employing the services of a fully qualified local florist. A complete Care & Conditioning guide is available on our web site & for more in depth instructions per variety please visit our Flower Guides.
Wholesale flowers should always be delivered approx. 2/3 days (sometimes longer depending on variety) before they are intended to be worked with as they require conditioning correctly & time to develop.
All cut flowers are purchased specifically per order - nothing is taken from general stock. If a customer orders cut flowers too early in error Triangle Nursery will always offer to hold them until a later delivery date but considering cut flowers are perishable goods will not take any responsibility for their condition when they are eventually delivered to the customer.
Please note, when viewing images on our web site the colour, shade and clarity will depend on the screen quality of your computer or tablet device.
Fresh flowers are living things & as such the colour of the petals may vary from bunch to bunch & will not always be identical or similar to the images published on our web site - please note, as long as Triangle Nursery Ltd have supplied the correct varietiy, no refunds can be issued for colour variance.
Availability and Substitution
If we are unable to supply any item we will notify you as soon as possible. In the event of substitute items being required of equal or greater value due to supply difficulties we will attempt to notify and seek agreement before despatching your order. Should we be unable to make contact with you regarding a substitution issue, Triangle Nursery Ltd. will carefully assess the position and attempt to make a balanced and fair judgement in the best interests of the customer taking into account the given circumstances. Such a judgement does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.
In the unlikely event you are not entirely satisfied and feel you have just cause for complaint regarding the condition, quality, delivery or any other aspect of our goods or services, please email & attach pictures (images should include a close up of the blooms in question & a larger, zoomed out view of the complete bunch) to [email protected] no later than the day of delivery. Any claims made after 24 hours of receipt of delivery will not be accepted. All claims are dealt with fairly - usually within 48 hours or so from receipt of a complaint although this may take longer during peak periods. Please note, we cannot accept any claims due to the customers lack of skill & knowledge when it comes to working with wholesale cut flowers. Unless otherwise advised, it is assumed that when an order is placed, the customer is skilled in the preparation, handling and conditioning of cut flowers including when to take delivery before the intended event. A complete Care & Conditioning guide is available on our web site & for more in depth instructions per variety please visit our Flower Guides.
Once your fresh flower order has been confirmed with our buyers it is not possible to cancel or amend it although it may be possible to add items to the order if time permits. Floral Sundries can be cancelled only if they have not been dispatched to the delivery address. Any refunds will be processed within 30 days.
Under the Distance Selling Regulations the customer has the legal right to send back non-perishable items (e.g. floral sundries) within 7 working days of receipt of the goods. The customer of the non-perishable goods is invited to return the item/s to us promptly at the address shown on our ‘Contact Us’ page at the customer’s cost for exchange or refund providing the item/s is in a re-saleable condition. Triangle Nursery Ltd will charge applicable delivery costs to exchanged items. Any refunds will be processed within 30 days.
Delivery (Mainland UK)
MAINLAND UK DELIVERY: Delivery rates are clearly displayed in the checkout area of our web site. When using our overnight delivery service we offer three main services plus a Saturday delivery rate:
- Delivery any time before 5.45pm – (please note that Triangle Nursery will be unable to advise on estimated delivery times if choosing this option)
- Delivery before 12.45 pm – (option 2 is recommended as it ensures that your wholesale flowers are in transit for less time).
- Delivery before 10.45 pm – (option 3 is highly recommended as it ensures that your wholesale flowers are in transit for the shortest possible time).
- Delivery on Saturday is an option any time before 5.45pm – (please note that Triangle Nursery will be unable to advise on estimated delivery times if choosing this option).
Delivery (Belgium, Channel Islands, Denmark, France, Germany, Holland, Luxembourg, Republic of Ireland & Northern ireland)
- It is only possible to place an order for the above countries by contacting Triangle Nursery on +44 1394 385832 - it is not possible to place your order directly on our web site as with Mainland UK orders.
Delivery to the above countries usually takes 2 days (48 hours). This is due to the distances involved and weather conditions that can effect ferry crossings. Failure to deliver on a customer's preferred delivery date does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund. Some perishable goods may not be suitable to be in transit for 48 hours - orders placed with Triangle Nursery are completely at the customers risk.
From experience we have found that 98% of orders are delivered before 11.45am when using mainland UK option 2). and 97% of orders are delivered before 10.15am when using mainland UK option 3). It is possible that when choosing mainland UK delivery options 2 & 3 deliveries are made after the target times due to unforeseen circumstances – in this event failure to deliver by the target times does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.
Delivery to Northern Ireland, Scotland & Cornwall can often take 48 hours. This is due to the distances involved and weather conditions that can effect the ferry crossing. Failure to deliver on a customer's preferred delivery date does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund.
In the event that no one is available to accept delivery the driver is not permitted to leave the boxes – however, if permission has been agreed in advance it may be possible - in this situation neither Triangle Nursery Ltd or any delivery company acting on our behalf can be held responsible or accept any claim for loss or damage caused. Failing this a calling card will be left with instructions on collecting your flowers from their depot. Every effort is made to deliver on customers preferred date but this cannot be guaranteed.
Failure to deliver on a customer's preferred delivery date due to unforeseen circumstances does not constitute a breach of our agreement and does not entitle the customer to a cancellation or refund (considering the fact wholesale flowers should be delivered 2-3 days before working with this should never create a problem). We do not offer a timed delivery service. In the event of an incorrect or incomplete address being provided we reserve the right to charge a redirection of delivery fee. Triangle Nursery Ltd. will not be held responsible for goods that cannot be delivered due to incorrect or incomplete address details provided by the customer and, as such, are not obliged to offer any form of compensation or refund.
Orders sent to military bases, hospitals, hotels, wedding venues, business premises etc. may be left at the main reception area for onward internal distribution. In this event, however, neither Triangle Nursery UK Ltd. nor any delivery company acting on our behalf, can be held responsible or accept any claim for loss or damage caused. Triangle Nursery Ltd cannot be held responsible for the goods not being distributed internally to the intended recipient.
It is highly recommended to book your order for delivery a day earlier than usual during peak periods such as the run up to Christmas, the week leading up to Bank Holidays & the week following Bank Holidays as delivery companies are operating at full capacity during these times & there is a possibility your order may be delayed.
Placing an Order
We always advise customers to place their orders online using our web site as it gives the customer complete control of prices, quantities & grades required to fit individual budgets. It is not possible to create an account (and therefore place an order) without agreeing to these Terms & Conditions. In the event Triangle Nursery processes orders on the customer's behalf, the customer also agrees to these Terms & Conditions. In this case, Triangle Nursery will choose varieties, stem lengths & grades on the customer's behalf unless otherwise specified. A direct link to these Terms & Conditions will be clearly visible on the order confirmation email. Order confirmation emails will only be received if the correct customer email address is supplied.
Payment is taken via credit or debit card. We accept all major payment cards including American Express. Full payment is required before your order can be despatched for delivery.
We are committed to protecting your privacy and will only use the information we collect about you lawfully and in accordance with the Data Protection Act 1998. We collect information about you for two reasons only: - 1) to process your order and, 2) to provide you with the best possible service.
When using the 'Estimates' system please understand that the price of wholesale flowers change on a daily basis due to market demand & supply, therefore the estimate provided will only be our opinion of what flower prices may be around your requested event date. Estimates are intended to help customers with budgets, highlight products that may not be seasonally available and any price suggested is not a fixed quote.
Health and Safety
We strongly recommend all flowers, foliage, floral sundries and plants are kept out of the reach of children and should definitely not be consumed. We are not and can not be held responsible for any allergic reactions from foliage, flowers or their pollen. Please be aware that pollen from stamens (especially lilies) may stain any material it comes into contact with.