{Update October 2021} 

Webshop Orders

The webshop is open and will continue to run as normal. Nationwide UK orders are available for collection and delivery for all products including fresh flowers, accessories and florist supplies. Please note, we are not offering deliveries to Northern Ireland, Southern Ireland and Europe.

Due to the increase in demand and lower supply, there is a chance that substitutions will be made on some products on your order, both fresh flowers and sundries. Where possible and if necessary, the customer will be contacted via telephone or email. If you are not available, a decision will be made on your behalf to ensure no delay is incurred in the production line and delivery. 

It is important to note that deliveries may not be with you on your preferred date. As a family business, we will always try our utmost to help and fulfil the orders on the desired date of delivery. It is important to consider this prior to ordering and allow sufficient time before your event. During this time, we will request for all our courier services to leave parcels in a safe place unless requested otherwise upon purchase in the delivery instructions section online. The courier company will alert you via SMS or email with an estimated time of arrival. Should you wish to re-arrange the delivery (i.e. change of address, delivery date etc) you are able to do so easily on your phone or desktop.

During this time, we will not be issuing credits for late deliveries or substitution decisions.

Monday delivery

Currently we only offer a sundry delivery for Monday. The products are despatched on Friday or Saturday for delivery to you on Monday. They are in transit longer than usual. Bespoke requests for flowers on Monday can be arranged only over the telephone. 

Click and Collect

Click and collect options are currently available to customers. Customers are allowed to enter the reception area, however, the cold store and sundries warehouse are still restricted access and will remain due to change in operations. If you are collecting an order, you are not permitted to wear a mask.  

Further Information

The estimates service has been disabled and will stay this way until we return to full staffing levels. If you have any questions, please do not hesitate to contact us via email or telephone during opening hours. 

We are thankful for your support and understanding during this difficult time.

 

 

{Update: May 2021} 

Webshop Orders

The webshop is open and will continue to run as normal. Nationwide UK orders are available for collection and delivery for all products including fresh flowers, accessories and florist supplies. Please note, we are not yet offering deliveries to Northern Ireland, Southern Ireland and Europe.

Due to the increase in demand and lower supply, there is a chance that substitutions will be made on some products on your order, both fresh flowers and sundries. Where possible and if necessary, the customer will be contacted via telephone or email. If you are not available, a decision will be made on your behalf to ensure no delay is incurred in the production line and delivery. 

It is important to note that deliveries may not be with you on your preferred date. As a family business, we will always try our utmost to help and fulfil the orders on the desired date of delivery. It is important to consider this prior to ordering and allow sufficient time before your event. During this time, we will request for all our courier services to leave parcels in a safe place unless requested otherwise upon purchase (contact the team with your order reference number). The courier company will alert you via SMS or email with an estimated time of arrival. Should you wish to re-arrange the delivery (i.e. change of address, delivery date etc) you are able to do so easily on your phone or desktop.

During this time, we will not be issuing credits for late deliveries or substitution decisions.

Click and Collect

Click and collect options are currently available to customers. Customers are allowed to enter the reception area, however, the cold store and sundries warehouse are still restricted access and will remain until reviewed. If you are collecting an order, please enter the office wearing a mask and the team will find the order for you. 

Further Information

The estimates service has been disabled and will stay this way until we return to full staffing levels. If you have any questions, please do not hesitate to contact us via email or telephone during opening hours. Please note, the office is still running on a skeleton staffing so phone support is limited, if you are unable to get through the first time, please be patient!

We are thankful for your support and understanding during this difficult time.

(Update January, 2021)

After the government announcement, Triangle Nursery would like to inform you that the online webshop will continue to run as normal. Nationwide UK orders will be available for collection and delivery for all products including fresh flowers, accessories and florist supplies.

Due to the high demand for online shopping, delays and low production during the pandemic, there is a chance that we may need to substitute some items on the order and the delivery will not be with you on your preferred delivery date. It is important to consider this prior to ordering and allow sufficient time before your event. During this time, we will request for all our courier services to leave parcels in a safe place unless requested otherwise upon purchase (contact the team with your order reference number). The courier company will alert you via SMS or email with an estimated time of arrival. Should you wish to re-arrange the delivery (i.e. change of address, delivery date etc) you are able to do so easily on your phone or desktop. For further information on delivery, please refer to our delivery information or contact the office direct on 01394 385 832. During this time, we will not be issuing credits for late deliveries or substitution decisions. 

Click and collect options will be available, however customers will not be permitted to enter the reception, the cold store or the sundries warehouse. If collecting, once you have ordered the team will contact you prior to collection to arrange a suitable time from our collection stations. You will be permitted to wear your mask when collecting your order. You can refer to our Order Collection Policy here.

The estimates service has been disabled and will stay this way until we return to full staffing levels. If you have any questions, please do not hesitate to contact us via email or telephone in opening hours. Please note, the office is still running on a skeleton staffing so phone support is limited, if you are unable to get through first time, please be patient! 

As a family business, we will always try our utmost to help and fulfil the orders on the desired date of delivery. We are thankful for your support and understanding during this difficult time.

 

(Update Sunday 1st November, 2020, 13:00) 

After the government annoucement on Saturday 31st October, Triangle Nursery would like to inform you that the online webshop will continue to run as normal from Thursday 5th November onwards. Nationwide UK orders will be available for collection and delivery throughout November and December for all products. Due to the high demand for online shopping in the current climate, there is a chance the delivery will not be with you on your preferred delivery date. It is important to consider this prior to ordering and allow sufficient time (2-4 days) to condition the flowers prior to the occasion. 

Click and collect options will be available, however customers will not be permitted to enter the reception, the cold store or the sundries warehouse. If collecting, once you have ordered the team will contact you prior to collection to arrange a suitable time from our collection stations. You will be permitted to wear your mask when collecting your order. You can refer to our Order Collection Policy here.

If you have any questions, please do not hesitate to contact us via email or telephone in opening hours. Please note, the office is still running on a skeleton staffing so phone support is limited, if you are unable to get through first time, please be patient! 

The estimates service has been disabled and will stay this way until we return to full staffing levels.

 

(Updated May 1st, 2020 9.51am) 

Our web site will be open for business on Monday May 25th at 10.30am GMT. Nationwide UK orders will be available for delivery from Tuesday June 2nd onwards. At first, our service will be limited - only fresh cut flowers from Aalsmeer Auction will be available (don't worry, there will still be 1000's of choices). Also, our entire floral accessory range will be available. Customers wishing to collect from our premises in Suffolk can do so from Tuesday June 2nd if orders have been placed online. Our Order Collection Policy can be viewed here. Please note that initially we will be running on a skeleton staff so phone support will be limited. The 'Estimates Service' has been disabled and will stay this way until we return to full staffing levels.

(Updated April 30, 2020 9.49am) The re-opening plan is now complete, which means we will be 100% ready to go as & when government advice allows and we think it's safe for staff and customers.

 

(Updated March, 27, 2020 7.14pm)

By law, we have been advised that as an online company, we are legally allowed to continue trading. After much debate and soul-searching, we have decided to stay temporarily closed. The main two reasons include (1) The health and safety of our amazing staff & customers (2) Nationally, all courier services are struggling with the high volume of parcels being sent on a daily basis due to an increase of online sales. As a non-essential product, we feel that we should not add to the situation, ensuring that all essential items are delivered on time to those in need. Although a difficult decision, we hope that you agree & support our decision.

 

(Updated March, 24, 2020, 8:23am): 

In line with UK Government’s announcement on Monday 23rd March, we regretfully announce that we are temporarily closed until further notice. This difficult decision has not been taken lightly, but rest assured, we are well placed to resume trading when restrictions are lifted. Despite the webshop and office being closed, the support and guidance will continue online. We'll engage with our colleagues, customers and followers on social media channels, providing inspirational videos and content. You will also be able to continue to browse and utilise our free resources on the website including Help & Advice, Flower Guides, Care Guides and an extensive library of tutorials to keep you busy whilst in lockdown. We look forward to seeing you all again soon when it is safe for us to reopen. We’ll keep you informed on our social media channels.

(Updated March, 17, 2020, 8am):

In light of recent events and news coverage relating to Coronavirus (COVID-19), we wish to reassure you that we consider the health of our staff and our customers of utmost importance. We are monitoring and adhering to the latest advice from Public Heath England (PHE) and the Government in relation to this situation. Out of an abundance of caution, we can confirm that a number of precautionary steps have been taken to protect our staff and the service we provide.

• The office is open as usual.  We have, however, put measures in place to allow our office staff to work from home to ensure we can maintain quality of service to our customers. If the situation in the UK develops necessitates such home working, we have fully tested our readiness for this change of working practices.

• We have extensively communicated to all our staff and visitors the importance of following basic hygiene protocols, in line with World Health Organisation and PHE guidance. This particularly focuses on hand hygiene.

• We are currently not experiencing any disruption to the transportation of the flowers reaching our premises. Flowers sourced from outside Europe are transported via cargo planes, rather than passenger planes.  Flowers from the Flower Auctions in Holland are transported via road (tunnel) or boat (ferry) and flowers from English growers are transported via the road network in the UK.

• We are maintaining regular correspondence with the courier services, including DPD, UK Mail (DHL) and Parcelforce to address the situation. They are working hard to keep businesses moving and closely monitoring the situation, taking similar steps to maintain continuity of services.

• In the coming weeks, where necessary, we are willing to move face to face meetings to video or conference calls.

To date, Triangle Nursery has had no suspected cases amongst our workforce or surrounding businesses.  If we were to do so, we would follow the advice issued by PHE and ask the individual to self-isolate for the required 14 day period.

Clearly this is a emerging situation and we will continue to update our customers regularly or as events dictate reviewing the advice from PHE.  We will notify you if we change our own policies or practices around meetings or travel as a result.