Coronavirus Statement

(Update Sunday 1st November, 2020, 13:00) After the government annoucement on Saturday 31st October, Triangle Nursery would like to inform you that the online webshop will continue to run as normal from Thursday 5th November onwards. Nationwide UK orders will be available for collection and delivery throughout November and December for all products. Due to the high demand for online shopping in the current climate, there is a chance the delivery will not be with you on your preferred delivery date. It is important to consider this prior to ordering and allow sufficient time (2-4 days) to condition the flowers prior to the occasion. 

Click and collect options will be available, however customers will not be permitted to enter the reception, the cold store or the sundries warehouse. If collecting, once you have ordered the team will contact you prior to collection to arrange a suitable time from our collection stations. You will be permitted to wear your mask when collecting your order. You can refer to our Order Collection Policy here.

If you have any questions, please do not hesitate to contact us via email or telephone in opening hours. Please note, the office is still running on a skeleton staffing so phone support is limited, if you are unable to get through first time, please be patient! 

The estimates service has been disabled and will stay this way until we return to full staffing levels.

(Updated May 1st, 2020 9.51am) Our web site will be open for business on Monday May 25th at 10.30am GMT. Nationwide UK orders will be available for delivery from Tuesday June 2nd onwards. At first, our service will be limited - only fresh cut flowers from Aalsmeer Auction will be available (don't worry, there will still be 1000's of choices). Also, our entire floral accessory range will be available. Customers wishing to collect from our premises in Suffolk can do so from Tuesday June 2nd if orders have been placed online. Our Order Collection Policy can be viewed here. Please note that initially we will be running on a skeleton staff so phone support will be limited. The 'Estimates Service' has been disabled and will stay this way until we return to full staffing levels.

(Updated April 30, 2020 9.49am) The re-opening plan is now complete, which means we will be 100% ready to go as & when government advice allows and we think it's safe for staff and customers.

(Updated March, 27, 2020 7.14pm) By law, we have been advised that as an online company, we are legally allowed to continue trading. After much debate and soul-searching, we have decided to stay temporarily closed. The main two reasons include (1) The health and safety of our amazing staff & customers (2) Nationally, all courier services are struggling with the high volume of parcels being sent on a daily basis due to an increase of online sales. As a non-essential product, we feel that we should not add to the situation, ensuring that all essential items are delivered on time to those in need. Although a difficult decision, we hope that you agree & support our decision.

(Updated March, 24, 2020, 8:23am): In line with UK Government’s announcement on Monday 23rd March, we regretfully announce that we are temporarily closed until further notice. This difficult decision has not been taken lightly, but rest assured, we are well placed to resume trading when restrictions are lifted. Despite the webshop and office being closed, the support and guidance will continue online. We'll engage with our colleagues, customers and followers on social media channels, providing inspirational videos and content. You will also be able to continue to browse and utilise our free resources on the website including Help & Advice, Flower Guides, Care Guides and an extensive library of tutorials to keep you busy whilst in lockdown. We look forward to seeing you all again soon when it is safe for us to reopen. We’ll keep you informed on our social media channels.

Stay safe, positive and look after yourselves.

 

(Updated March, 17, 2020, 8am): In light of recent events and news coverage relating to Coronavirus (COVID-19), we wish to reassure you that we consider the health of our staff and our customers of utmost importance. We are monitoring and adhering to the latest advice from Public Heath England (PHE) and the Government in relation to this situation. Out of an abundance of caution, we can confirm that a number of precautionary steps have been taken to protect our staff and the service we provide.

  • The office is open as usual.  We have, however, put measures in place to allow our office staff to work from home to ensure we can maintain quality of service to our customers. If the situation in the UK develops necessitates such home working, we have fully tested our readiness for this change of working practices.

  • We have extensively communicated to all our staff and visitors the importance of following basic hygiene protocols, in line with World Health Organisation and PHE guidance. This particularly focuses on hand hygiene.

  • We are currently not experiencing any disruption to the transportation of the flowers reaching our premises. Flowers sourced from outside Europe are transported via cargo planes, rather than passenger planes.  Flowers from the Flower Auctions in Holland are transported via road (tunnel) or boat (ferry) and flowers from English growers are transported via the road network in the UK.

  • We are maintaining regular correspondence with the courier services, including DPD, UK Mail (DHL) and Parcelforce to address the situation. They are working hard to keep businesses moving and closely monitoring the situation, taking similar steps to maintain continuity of services.

  • In the coming weeks, where necessary, we are willing to move face to face meetings to video or conference calls.

To date, Triangle Nursery has had no suspected cases amongst our workforce or surrounding businesses.  If we were to do so, we would follow the advice issued by PHE and ask the individual to self-isolate for the required 14 day period.

Clearly this is a emerging situation and we will continue to update our customers regularly or as events dictate reviewing the advice from PHE.  We will notify you if we change our own policies or practices around meetings or travel as a result. 

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