Refunds & Returns
In accordance with The Distance Selling Act and the Consumer Contracts Regulations, you are able to return floral sundries and accessories if you inform us of your decision within 7 days of receipt. (Please note, cut flowers & foliage are perishable goods and are not covered by The Distance selling Act or the Consumer Contracts Regulations). Once you have informed us of your decision, you have 14 days to do so at your expense. Once the item/s are received by Triangle Nursery Ltd in unused condition and in the original packing we will offer a full refund to the value of the goods returned. We are unable to offer the use of our contracted delivery company to collect the goods - you must arrange for the goods to be returned together with adequate insurance. A returns note must be included with the returned goods so we can easily identify them. A returns note will be issued by email by us once your returns request has been accepted. Floral sundries and accessories that are damaged on receipt will be refunded or exchanged. Please note that the cost of delivery cannot be refunded and the responsibility of returning the damaged goods is yours. If we have made the descision to substitute products after being unable to contact the customer by telephone the cost of the returns delivery will be down to the customer. Floral sundries and accessories orders can only be cancelled if the goods have not already been dispatched. Orders cannot be cancelled by email - you must call Triangle Nursery Ltd on 01394 385832 to do this. When ordering wholesale fresh cut flowers & foliage, it is not not possible to cancel or ammend the order - the reason being, as soon as your order is confirmed it is sent directly to our buyers system in Holland. Once the order has reached their system there is no time to change or cancel the order. (It may be possible to add items to the order if there is enough time allowing by calling Triangle Nursery Ltd on 01394 385832).
Always telephone us to add further items to your order - we will process the items for you saving further delivery costs at the check out. Please note, this service will only be available if the order has not already been dispatched to your address.
In the unlikely event that perishable fresh cut flowers and foliage are damaged on receipt, photographs have to be emailed to Triangle Nursery Ltd on the same day as delivery. We may process a credit to the value of the goods in question, (or send out a replacement, time allowing), once your request has been accepted. Claims for compensation are not accepted. Please send an email & attach photographs to [email protected] within 24 hours of receipt. Any perishable goods ordered in error will not be credited. Also, taking into consideration perishable goods will always vary due to the fact that they are natural products, no credits will be issued in the event colour variations (compared to our published images), approximate stem lengths, grades, shape or weights differ from our product descriptions or are different to similar products received on previous orders.